Payment Methods at Pandakoala.co
We accept the following payment methods for purchases made on our site:
- VISA credit/debit
- MASTERCARD credit/debit
- Cash on Delivery (COD)
- Tabby – Pay in 4 interest-free installments
- Tamara – Pay in 4 interest-free installments
Payment Terms
- Payment must be made in the currency indicated on your order before submission.
- For international purchases from entities based in the UAE, your bank may charge additional transaction fees. Pandakoala is not responsible for these charges.
- Shipping charges are additional to the product cost and are calculated based on the item purchased. These charges are to be borne by the customer.
Your products will be supplied after your payment is cleared.
Payment by Credit/Debit Card
- If you pay by credit or debit card, you must provide your card details when placing your order.
- The payment amount will be immediately deducted from your card before we process your order.
- Orders will not be accepted (and products will not be supplied) until your credit or debit card issuer has authorized payment.
We reserve the right to verify the identity of the credit or debit cardholder by requesting appropriate documentation. We take all reasonable precautions to keep our site secure and prevent fraud.
Cash on Delivery (COD)
For your convenience, Pandakoala.co provides Cash on Delivery as a payment option.
- COD orders must be paid in full at the time of delivery.
- Additional COD service fees may apply and will be communicated during checkout.
Tabby & Tamara – Pay in 4 Installments
We’ve partnered with Tabby and Tamara to offer interest-free installment payments:
- Split your purchase into 4 equal payments.
- Pay the first installment at checkout, and the rest over time with no interest or hidden fees.
Refund Policy
We strictly do not offer cash refunds unless:
- We are unable to process your order, or
- We are unable to deliver a brand-new, fully functional product, as per our delivery terms.
If you decide to modify your order for reasons other than those mentioned above, the refund amount will be provided as Pandakoala store credit.
Note: Unless the product is faulty, delivery and return courier charges will be borne by the customer.